Orders are processed within 3–5 business days. Shipping time begins once your order has been processed and shipped.

Yes! Tracking information will be sent once your order has shipped.

Contact us as soon as possible. Once an order has shipped, we cannot guarantee that the address can be changed.

Due to the nature of our products, all sales are final. Please review your order carefully before purchasing.

Contact us within 48 hours of delivery with your order number and clear photos/videos of the issue so our team can assist you.

Orders cannot be canceled once they have entered processing or shipping.

Proper maintenance is essential for extending the life of your hair. We recommend using gentle, sulfate-free products, minimizing excessive heat, and following our recommended hair-care instructions.